Return & Refund Policy
We want our customers to have a smooth and satisfactory shopping experience. Please read our Return & Refund Policy carefully before placing an order.
Return Eligibility
Returns are accepted only for products that are eligible for return as mentioned on the respective product page.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product should have its original tags and packaging, wherever applicable.
- The return request must be raised within 3 days from the date of delivery.
- Customized, personalized, or products specifically made according to customer requirements may not be eligible for return or exchange.
Products that have been used, washed, altered, damaged, or returned without the required tags or packaging may not be accepted.
Product Inspection
All returned products will be inspected after they are received.
A refund will be processed only after the returned product is received and successfully passes our return and quality checks.
If the product does not meet the applicable return conditions, the return request may be rejected.
Refund for Prepaid Orders
For eligible prepaid returns, the refund will be processed to the original payment method used to place the order.
For example, if the order was paid through UPI, card, net banking, or another online payment method, the refund will be processed through the applicable original payment channel.
The time taken for the refund to reflect in the customer's account may vary depending on the bank or payment provider.
Refund for Cash on Delivery (COD) Orders
For approved returns on Cash on Delivery (COD) orders, we will require the customer's UPI ID or bank account details to process the refund.
The refund will be processed after the returned product is received and successfully inspected.
Non-Returnable Products
The following products may not be eligible for return or exchange:
- Customized or personalized products.
- Products specifically made or prepared according to customer requirements.
- Products that have been used, washed, altered, or damaged.
- Products returned without original tags or packaging, wherever applicable.
- Products specifically marked as non-returnable on the respective product page.
- Any product for which the 3-day return period has expired.
Exchange
Exchange availability depends on the product and stock availability.
Where exchange is offered, the product must meet the same eligibility conditions applicable to returns.
All exchange requests must be raised within 3 days from the date of delivery.
Cancellation
Orders may be cancelled before they are processed or dispatched, subject to the order status.
Once an order has been processed or dispatched, cancellation may no longer be possible.
Damaged, Defective, or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please provide your Order ID along with clear photographs or videos of the product so that our team can review the issue and assist you with the appropriate resolution.
Return Request Timeline
All eligible return and exchange requests must be raised within 3 days from the date of delivery. Requests received after this period may not be accepted.